RETURN POLICY

Last updated July 16, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags, documentations, accessories ,and labels attached.

RETURN PROCESS

To return an item, please log into QNAP Online Shop with your account to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided and take it with the shipping label provided to an authorized Purolator shipping location.

Please note, the customer will be responsible for all return shipping charges. Fees will be paid at the Purolator counter with the shipping label provided above. This label is for Purolator ground shipping. The shipping fees are determined by your location, item size, and weight.

REFUNDS

After receiving your return and inspecting the condition of your item, and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the tech support (please refer to the page for contact information) below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: castore@qnap.com